FAQ

## Frequently Asked Questions (FAQ)

### General Questions

**Q: What is OptiSOP?**  
A: OptiSOP is a specialized platform providing digital Standard Operating Procedure (SOP) templates tailored to various industries globally. Our products help businesses streamline operations efficiently and effectively.

**Q: Who owns OptiSOP?**  
A: OptiSOP is owned and operated by L.E. COMMERCIAL SRLS, an Italian limited liability company registered in Brescia, Italy.

### Product Questions

**Q: What types of SOP templates do you offer?**  
A: We offer a wide variety of SOP templates applicable to industries such as commerce, agencies, restaurants, logistics, tourism, and more.

**Q: Can I customize the SOP templates after purchase?**  
A: Our standard products are not customizable. However, we offer a special service called "Crafted SOP" which is developed specifically based on your company's individual requirements.

### Purchasing and Payment

**Q: How can I purchase SOP templates from OptiSOP?**  
A: You can easily purchase templates directly through our secure e-commerce website (www.optisop.com).

**Q: Which payment methods are accepted?**  
A: We accept major credit and debit cards and other electronic payment solutions, clearly indicated at checkout.

### Delivery Questions

**Q: How do I receive my purchased SOP templates?**  
A: After completing your purchase, you will immediately receive a secure link via email to download your digital products.

**Q: What should I do if I don't receive my digital product after purchase?**  
A: Please contact our customer support, providing your order details. We'll quickly resolve any technical issues.

### Refund and Returns

**Q: Do you offer refunds or returns?**  
A: Due to the digital nature of our products, we generally do not offer refunds or returns. Refunds may only be granted in exceptional cases such as technical delivery issues or significant discrepancies in the product.

**Q: How can I request a refund in exceptional cases?**  
A: Contact our support team within 7 days of purchase, clearly outlining your issue and providing evidence. Each request is assessed individually.

### Intellectual Property

**Q: Can I resell or share the templates purchased from OptiSOP?**  
A: No, our products are provided under a personal, non-transferable license strictly for your internal business use. Reselling, sharing, or redistributing is prohibited without explicit written permission.

### Technical Support

**Q: Do you offer technical support after purchase?**  
A: Yes, we provide dedicated customer support to assist with any issues related to your purchased products.

### Custom Solutions & Product Availability

**Q: What if I can’t find a SOP for my specific industry?**  
A: If we currently don’t offer a SOP template for your sector, feel free to contact us at optisop@lecommercialsrls.com We continuously expand our catalog and can prioritize the creation of templates based on demand.

**Q: How can I request a custom SOP built around my company’s specific processes?**  
A: You can request our "Crafted SOP" service, which provides a tailored SOP solution built from scratch to fit your organization’s exact operational needs. Contact us via email to begin the process. Please note that the Crafted SOP is not delivered immediately. After your request, we will send you a list of specific questions via email to better understand your needs. Once we receive your complete responses, it may take up to 4 business days to complete and deliver the final product.